Terms & Conditions

 

Gift Voucher Terms  

All gift vouchers have the service named without any value displayed and an expiry date of 12 months from the time of purchase. If the gift voucher is not used for the entire value of the gift voucher by the expiry date the unused value may be retained and not refunded.

Gift vouchers:

  • are not redeemable for cash. It’s allowed to transfer the gift vouchers to other individuals 

  • may be used as part-payment towards longer appointments

  • will not be replaced when lost, damaged or stolen, and will be considered null and void if tampered

We reserve the right to amend these terms and conditions without prior notice.


Cancellation Policy 

We kindly request 24-hour notice to cancel or re-book a service. If your request to reschedule your appointment is placed less than 24 hours prior to the appointment or you do not attend your appointment on the day, the full amount will be charged for the scheduled session. 


Acceptance of Terms of Use

By moving on to any other part of this website you agree that you have read, understood and will be bound by the Terms of Use and that you will carefully read the disclaimers and notices appearing at other parts of this website.


Privacy Policy

We take your privacy seriously. The purpose of collecting your personal information via our Client Intake Form is to identify the service you require. Any information you offer us for the purposes of contacting or updating you, will be kept confidential at all times and will be used for the intention of being of service to you only. Your personal information and contact details will never be sold to any other organisation.

At any time, if you wish not to be contacted by us, please email us to request that your information be removed from our marketing database.

The only time we may share your personal information might be when we need to liaise with another health professional to assist in your overall well-being. This of course would only occur with your prior permission.

It is our aim to ensure the security of your personal information given to us via this website. We take all reasonable steps to protect the personal information you transmit to us online.

Please note that services and pricing on this site are subject to change without notice. We will always strive to present the most correct information at all times.
We would like to take this opportunity to point out that our services are solely for therapeutic purposes.

This privacy policy may sometimes be updated. Please read our privacy policy regularly to ensure you are familiar with our latest policy information. We aim to provide you with the most up to date and accurate information on our site at all times.


Right to refuse service

We reserves the right to refuse service in situations including, but not limited to the following:

A therapist feels threatened or is concerned for their own safety,

You have a pre-existing medical condition(s) such that the therapist feels that proceeding with a massage is in any way unsafe.

Should service be refused for any of the above reasons, you will not be entitled to a refund and you will not be entitled to reschedule your service.